Terms of Service

Effective Date: 07/09/2024

Welcome to TheImpactfulPM.com, operated by The Impactful Product Manager. By accessing this site or purchasing any of our digital courses, coaching services, or book, you agree to the terms outlined below. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

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1. Our Offerings

We provide:

• Digital courses on product management and leadership

• A book available in digital and paperback formats (paperback fulfilled via Amazon)

• Coaching sessions, sold separately and delivered via scheduled 1:1 calls

Your use of our Services constitutes your agreement to these Terms and our Privacy Policy.

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2. Age Requirement

By using this site, you confirm you are at least 18 years old or the age of majority in your jurisdiction.

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3. Payment & Access

• Payments are processed securely via Stripe and/or third-party payment gateways.

• For courses, access is granted upon successful payment and is intended for individual use only.

• For coaching, you’ll receive a questionnaire post-purchase to tailor the experience before booking a time slot.

• Books are either delivered digitally or via Amazon, depending on your purchase.

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4. Refund Policy

• Courses: We offer a 14 day money-back guarantee. Please contact us at hello@theimpactfulpm.com for refunds.

• Books: Digital books are non-refundable. Physical books follow Amazon’s return policy.

• Coaching: Non-refundable once a session is booked. Rescheduling allowed with 24+ hours’ notice.

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5. Intellectual Property

All materials—including videos, texts, frameworks, slides, templates, and visuals—are protected by copyright. You may not copy, distribute, resell, or use the content outside personal learning without written permission.

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6. Prohibited Use

You agree not to:

• Use our content for commercial resale or unauthorized teaching

• Harass, abuse, or defraud others via our platform

• Introduce malicious code or interfere with the site’s operation

We reserve the right to suspend your access for violating these terms.

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7. Accuracy of Information

We make every effort to ensure content is accurate and helpful but cannot guarantee specific results. You’re responsible for applying the materials thoughtfully and ethically in your own context.

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8. External Tools & Links

We may use third-party tools or link to external services (like Zoom, Calendly, Amazon). We are not liable for their functionality or policies. Use them at your discretion.

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9. Limitation of Liability

We are not responsible for any indirect or consequential damages resulting from use of our Services. All products and Services are provided “as-is” without warranties of any kind.

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10. Changes to Terms

We may update these Terms periodically. You are encouraged to review them regularly. Continued use of the site after updates means you accept the changes.

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11. Contact

For any questions, reach us at: hello@theimpactfulpm.com